Team and Inbox

A Team is a partner you belong to: a coach, a gym, a clinic or an employer. It is their space inside Betterness, with their programs, their schedule and their staff.

The Team screen lists everyone you belong to. You can search by name and sort by Recent, A to Z, or Active. Some cards carry a line explaining why that Team fits you, badged "Personalized for you".

Before you join anything, the screen reads "Nobody's on your team yet." A note says a coach, gym, clinic or employer will show up here once they invite you.

There are three ways in, and they all end in the same place. Your Team, also called an App on some screens, appears in your list and opens.

If a partner gave you a code:

If they gave you a QR code, scan it with your phone camera. It opens the Team directly, with no code to type.

If they invited you by name, the invitation waits as a branded card at the top of the Team screen. Accept adds you. Decline removes the card.

Right after you join, the Team opens with the data sharing picker already open. You can share nothing and still be a member, and you can change your mind later from the Team menu.

Opening a Team lands you on its home tab. There you get the partner's profile, photos, location and map, opening hours, reviews, and their social and podcast strips. Quick actions let you call them or book.

Every other tab is optional. Each Team decides which ones it turns on, so two Teams rarely look the same.

• Flow. The Team's community feed, when they run one.
• Labs. The partner's lab catalogue, with member pricing where they offer it.
• Book. Their class schedule, your bookings, your plan and wallet, and the plans and class packs you can buy.

Some Teams also run their own assistant. It appears as an ask band on the home tab and grows into a chat in place. That conversation belongs to the Team, and no staff member replies inside it. For a human, use Inbox.

The three-dot menu inside a Team holds the two controls that matter most.

Everything you have bought across all your Teams gathers at the address /membership. It holds your plan and renewal date, your remaining credits or classes, and your streak. It also holds your booked and attended sessions, your included labs, and a check-in code.

When a Team runs its classes on Betterness, you never need its website or a phone call to book. Open Team, open the business, and select Book. Book has five sections.

• Schedule. The class calendar. Pick a class and book it.
• My bookings. Your upcoming classes. Cancel or change one here.
• My plan. Your plan, your credits and your renewal date, with the Pause and Cancel plan buttons.
• My wallet. Your saved cards and payments. Change card replaces the card that pays your plan.
• Plans. The plans this business sells. Buy one here, then book.

Each plan comes with its own pause terms: how many pauses a year, and how long each one can last. If Pause is greyed out, the reason is shown under it. Common ones are that the plan does not include pauses, this year's pauses are used up, a pause request is still waiting for the business, or a cancellation is already in progress.

If the Team runs its own assistant, it can also book, change or cancel a class, or buy a plan for you. It shows you what it is about to do and a code, and nothing happens until you reply with that code.

Inbox is for conversations with people. Two kinds land here: messages with a Team's staff, and direct messages with another Betterness member. Invitations show up here too.

On a wide screen the list and the conversation sit side by side, and you can collapse the list. On a narrow screen the list is the whole screen, and a conversation slides over it.

Each row shows who you are talking to and whether it is a Team conversation or a direct one. An unread count appears when there is something new.

To start a new conversation with a Team:

That list only offers Teams that have turned on member support and that you have no live conversation with. If none do, the screen tells you there is nobody to start with right now.

On a Team conversation you can attach files alongside your text.

• Images and PDFs only.
• 25 MB per file.
• Up to 10 files in one message.

A conversation can also carry buttons from the Team, such as Accept, Decline, View resource or Continue. Selecting one acts on the thing they sent you.